Return & Refund Policy

General Policy Overview

We want every customer to have a satisfactory shopping experience on our website. However, because we sell a wide range of products including furniture, clothing, bags, and shoes, our return and refund policy is designed to balance customer protection with the practical realities of different product categories. This policy applies to all purchases made through our website. By completing a purchase, you agree to the terms described below. We reserve the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page, and your continued use of our website following such changes constitutes your acceptance of the revised policy. For significant changes that materially affect your rights, we may provide additional notice through email or a website banner. We encourage you to review this policy periodically. Unless otherwise stated, this return and refund policy applies exclusively to products purchased directly through our website and does not cover products purchased from third-party retailers. Please read this policy carefully before making a purchase, especially for large furniture items or final sale fashion products.

Return Eligibility Period

The time window during which you may initiate a return depends on the category of product you purchased. For most fashion items, including women’s clothing, men’s clothing, dresses, bags, men’s shoes, and women’s shoes, you have thirty calendar days from the date of delivery to request a return. For living room and bedroom furniture, which require more complex shipping logistics, you have fourteen calendar days from the date of delivery to request a return. For all categories, the return period begins on the date the carrier marks your package as delivered, not on the date you open or inspect the item. If your return request is submitted after the applicable period has expired, we reserve the right to deny the return or to offer a partial refund or store credit instead of a full refund to your original payment method. We strongly recommend that you inspect all items promptly upon delivery, especially furniture and other large items that may have hidden damage. For seasonal or limited-edition items, the return period may be shorter, and this will be clearly stated on the product page at the time of purchase. Returns initiated within the eligibility period but not shipped back to us until after the period has expired may still be accepted at our discretion.

Condition Requirements for Returns

To be eligible for a full refund, all returned items must be in their original condition. For clothing, dresses, bags, and shoes, this means the items must be unworn, unwashed, unaltered, and free of any stains, odors, pet hair, or damage. All original tags, labels, and packaging must be attached and intact. Footwear must be returned in the original shoebox without any marks on the soles, as scuffed soles indicate wear. For hygiene reasons, we cannot accept returns of underwear, swimwear, or pierced jewelry if the hygiene seal has been broken. For bags, all dust bags, care cards, and original wrapping must be included. For furniture, including living room items such as sofas and coffee tables and bedroom items such as bed frames and dressers, the items must be unassembled or disassembled to the same condition as received, with all parts, hardware, tools, and instructions included. Furniture that has been assembled cannot be returned unless it is defective, as assembled furniture is no longer in original condition. For all products, we reserve the right to refuse a return or deduct a restocking fee if the returned item shows signs of use, damage not reported at delivery, or missing components. We recommend that you try on clothing and shoes on a clean, soft surface to avoid marking the soles or fabric. For furniture, we recommend inspecting all pieces before beginning assembly.

Non-Returnable Items

Several categories of products are not eligible for return under any circumstances, unless they arrive damaged or defective. Final sale items, which are clearly marked as such on the product page, cannot be returned or exchanged. Clearance items sold at significant discount are typically final sale. For hygiene reasons, we cannot accept returns of undergarments, lingerie, swimwear with removable hygiene liners, or earrings. Opened bedding items such as mattress protectors, pillow protectors, and sheets that have been removed from their sealed packaging cannot be returned for hygiene reasons. Custom-made or personalized items, including furniture with custom fabric choices or monogrammed bags and clothing, cannot be returned unless they arrive damaged or with manufacturing defects. Gift cards are non-refundable and cannot be exchanged for cash except where required by law. Items damaged due to customer misuse, improper assembly, or normal wear and tear are not eligible for return. For furniture, items that have been modified, painted, drilled into, or otherwise altered after delivery cannot be returned. For shoes, items with visible wear on the outsole, scuffs on the upper, or any indication that they have been worn outdoors are not eligible for return. If you are unsure whether an item is returnable, please contact our customer support team before making your purchase or before opening the product.

How to Initiate a Return

To initiate a return, please log into your account on our website and navigate to your order history. Locate the order containing the item you wish to return and select the return option. You will be asked to provide the reason for return, such as wrong size, defective item, damaged on arrival, or change of mind. You may also be asked to upload photographs if you are reporting damage or defect. For fashion items such as clothing, dresses, bags, and shoes, you will receive a prepaid return shipping label via email. For furniture items, we will arrange for carrier pickup from your address, as these items are too large for standard mail returns. Please note that for furniture returns not due to our error, the cost of return shipping may be deducted from your refund. Do not send any item back to us without first obtaining a return authorization number and return shipping instructions. Unauthorized returns sent to our facilities without prior approval may be refused, discarded, or returned to you at your expense. Once you have received your return authorization and shipping label, pack the item securely in its original packaging if possible, attach the label, and drop off small items at any authorized carrier location or schedule a pickup for furniture items. Please keep your proof of return shipment until your refund has been processed.

Refund Processing and Timing

Once we receive your returned item at our facility, our inspection team will verify its condition. This inspection typically takes three to five business days after delivery to our warehouse. For clothing, dresses, bags, and shoes, inspection includes checking for signs of wear, odors, stains, missing tags, and authenticity. For furniture, inspection includes verifying that all parts and hardware are present and that the item is free of damage not previously reported. If the item passes inspection, we will process your refund to the original payment method used for the purchase. Refunds for credit card payments typically appear on your statement within five to ten business days after we process the refund, depending on your financial institution. Refunds for digital wallets or other payment methods may take longer. If you received free shipping on your original order due to a promotion, and your return reduces the order value below the free shipping threshold, we may deduct the original shipping cost from your refund. If the returned item fails inspection due to signs of use, damage, or missing components, we may offer a partial refund, deny the refund entirely, or return the item to you at your expense. You will be notified by email of the inspection outcome and any deductions applied. For defective or damaged items, we cover return shipping costs and provide a full refund including original shipping fees.

Furniture-Specific Return Provisions

Due to the size, weight, and shipping complexity of living room and bedroom furniture, additional provisions apply to returns in these categories. Furniture returns must be initiated within fourteen calendar days of delivery, and the item must be in original condition, unassembled, or disassembled back to original condition. For furniture delivered via freight carrier, you must inspect the item at the time of delivery before signing the delivery receipt. If you notice any damage, write damaged on the delivery receipt and take photographs before the carrier leaves. Failure to note damage on the delivery receipt may limit our ability to process a damage claim. For change-of-mind returns of non-defective furniture, we charge a restocking fee of a certain percentage of the purchase price to cover the cost of return shipping, inspection, and repackaging. This restocking fee will be deducted from your refund. For furniture that requires assembly, we strongly recommend that you inspect all parts and read the assembly instructions carefully before beginning assembly. Once furniture has been assembled, we cannot accept returns unless the item is defective. For large furniture items such as sectionals, bed frames, or wardrobes, we may require photographs or video as part of the return authorization process. Refunds for returned furniture are processed only after the item has been received at our warehouse and inspected, which may take longer than for small items due to freight logistics.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, we will make it right at no cost to you. Damage includes items that arrive with visible cracks, breaks, stains, tears, missing parts, or other flaws that affect usability or appearance. Defects include manufacturing flaws such as faulty zippers on bags, loose seams on clothing, uneven soles on shoes, or unstable joints on furniture. Wrong items include receiving a different color, size, style, or product entirely than what you ordered. For damage or defect claims, you must contact us within seven calendar days of delivery. Please provide your order number and clear photographs showing the damage, defect, or incorrect item. For furniture damage, please include photographs of the damage as well as photographs of the outer packaging showing any external damage. For clothing or bag defects, please include close-up photographs of the specific flaw. Once we verify the issue, we will provide you with a prepaid return label for small items or arrange carrier pickup for furniture. After we receive the damaged or defective item, we will send you a replacement if available, or issue a full refund including original shipping costs. For wrong items, we will also cover return shipping and send you the correct item at no additional charge. Please do not dispose of damaged items before we have completed our investigation, as we may need additional photographs or the item itself for manufacturer claims.

Exchanges and Store Credit

We offer exchanges for size or color on most clothing, dress, bag, and shoe items, subject to availability. To request an exchange, initiate a return through your account and select exchange as the reason. If the desired size or color is in stock, we will reserve it for you and send you a prepaid return label. Once we receive your original item and verify its condition, we will ship the exchange item to you at no additional shipping cost. If the exchange item has a different price than the original item, we will charge or refund the difference accordingly. For furniture, we do not offer exchanges due to the complexity of shipping. Instead, you may return the furniture under the standard return policy and place a new order for the desired item. If you prefer not to wait for a refund before ordering a replacement, you may place a new order immediately and request a refund for the original order through the standard return process. We also offer store credit as an alternative to refunds to your original payment method. Store credit is issued immediately upon approval of your return, without waiting for the item to be received and inspected. Store credit never expires and can be used on future purchases across all categories. If you choose store credit instead of a refund to your original payment method, you will not be subject to any restocking fees that might otherwise apply.